If we check in five years from now… will you say you led the race or watched your competitors take the lead? Intelligent automation is no longer an option—it’s a necessity to stay competitive. The most agile businesses use it to optimize operations, innovate faster, and better meet market demands. Those who adopt it strategically gain a significant edge, while others risk falling behind.

But why is this transformation more crucial than ever? How is automation becoming an essential strategic lever?

More Than Just Efficiency Gains

Automation is no longer just about speeding up tasks—it continuously optimizes processes and enhances customer experience.

The real advantage? A more agile company, ready to adapt quickly to market shifts.

Increased Accessibility for All Businesses

Once reserved for large enterprises, automation is now within reach for everyone.

Businesses that embrace these technologies today position themselves for sustainable and controlled growth.

A Catalyst for Innovation and Differentiation

Automation isn’t just an optimization tool—it transforms how companies create value.

Don’t just follow trends—shape them. That’s where true competitive advantage lies.

A Strategic Asset in a Changing World

In a landscape filled with challenges—labor shortages, market fluctuations, evolving customer expectations—automation is a key driver of resilience.

Those who anticipate these changes will always stay ahead of the curve.

Automation Is No Longer an Option—It’s a Necessity

Companies that embrace these technologies today aren’t just boosting productivity; they’re becoming more resilient, agile, and innovative. Instead of reacting to market transformations, they are leading them.

Far from being just an enhancement to existing processes, automation is a growth driver and a key differentiator. The question is no longer if you should automate, but how you will leverage it to gain a competitive edge.

Ready to transform your business? Contact our experts to explore how automation can become a catalyst for your success.

Microsoft Copilot goes beyond executing basic tasks. It understands your work context, analyzes your data, and helps you structure information, automate processes, and make informed decisions. Thanks to its seamless integration with Microsoft 365, it becomes an essential ally for your teams:

With Copilot Studio, you can even customize the AI to meet your company’s specific needs, integrating it with your internal tools.

Kezber’s Expertise for a Seamless Integration

As a Microsoft partner, Kezber goes beyond simply offering Copilot—we guide you through its integration and adoption. Our experts analyze your needs, configure Copilot according to your objectives, and train your teams to maximize its impact.

Additionally, we provide comprehensive management of your Microsoft Copilot licenses, ensuring a smooth implementation that adheres to best practices in data security and governance.

Why Choose Kezber for Microsoft Copilot Integration?

Copilot is not just an assistant—it’s a workplace revolution. With Kezber, empower your teams with the tools they need to unlock their full potential with AI.

To help businesses fully leverage this tool, we also offer dedicated training on its integration and best practices. From initial setup to optimal use, this training helps teams understand how Copilot works, adopt effective habits, and maximize its potential to boost efficiency and productivity.

Contact us today to discover how to integrate Microsoft Copilot into your business and benefit from complete license management with our expertise.

Lack of resources, specialized expertise that’s hard to find, increasing cybersecurity challenges… Managing IT infrastructures effectively is becoming a real challenge for many businesses. Some have an internal team but struggle to cover everything. Others have to juggle priorities without the necessary in-house resources.

That’s where a managed IT service becomes a strategic solution. For over 30 years, Kezber has been supporting businesses with a flexible, tailored approach. Premium Secure, our turnkey solution, allows companies to delegate part or all of their IT management, ensuring security, performance, and efficiency.

But how does this service integrate into a company’s operations? Here are two examples illustrating the value of Premium Secure, whether a business has an internal IT team or not.

Case #1: A complementary support for an internal IT team

Some companies already have in-house IT resources, but that’s not always enough to meet all their technology needs.

In this context, an internal IT technician can handle daily operations, but challenges related to cybersecurity, infrastructure, and advanced support often require additional expertise. This is where Premium Secure comes in. By managing the more complex aspects, Kezber enables companies to maximize the efficiency of their IT staff without overloading them.

This approach gives businesses peace of mind, knowing they can rely on expert reinforcement for specialized challenges without needing to hire a full team. Access to an expanded expertise allows them to optimize their resources while maintaining high performance and security levels.

Case #2: A fully managed IT department

Other companies choose to fully outsource their IT infrastructure management so they can focus on their core business.

In this case, Premium Secure acts as a fully outsourced IT department, handling system monitoring, maintenance, and security. With this approach, businesses benefit from a proactive and structured service, ensuring uninterrupted operations without the burden of recruiting or managing additional in-house resources.

With this solution, companies have an IT environment that is always up to date and aligned with best practices, ensuring seamless business continuity.

Why choose Premium Secure?

Whether you have an internal IT team or not, Premium Secure is designed to meet the realities of modern businesses. By entrusting us with your IT management, you gain:

“Every business has unique IT needs. With Premium Secure, our goal is to offer a service that adapts to their reality—whether it’s supporting an internal team or fully managing their IT. What our clients appreciate most is the peace of mind knowing their infrastructures are secure, efficient, and managed by a team of experts.” – Joël Séguin, Sales Director at Kezber

With Premium Secure, Kezber doesn’t just manage your IT—we become a true partner, adapting to your needs and helping you grow your business with confidence.

Want to learn more about our managed IT services? Contact our team today to discuss your technology challenges and discover how we can help you achieve a more secure and efficient IT management.

Artificial intelligence is a powerful tool for optimizing our daily work. However, getting accurate and useful results largely depends on the quality of the instructions—or “prompts”—we give to the AI.
We decided to treat you by offering simple prompts to make your day-to-day life easier, along with a few golden rules for writing your own effective prompts.

But first: do you really know what a prompt is?

Don’t worry… it’s not a mysterious magic formula! A prompt is simply a recipe or a set of instructions you give to an artificial intelligence system to get a response. It’s accessible and easy to master—just follow a few simple steps to make the most of it.

The Golden Rules of a Good Prompt

A good prompt is the key to unlocking the full potential of artificial intelligence. By expressing your requests clearly and precisely, you help the AI understand exactly what you expect. This leads to more relevant and tailored responses.

Be specific: The clearer the prompt, the better the AI will understand what you’re asking. Indicate the type of response you want, the format, and any relevant details.

  1. Add context:
    If the task involves a specific client or situation, provide that context to get a more relevant answer.
  2. Ask clear questions:
    If you want a list or a summary, say so explicitly to guide the AI in the right direction.
  3. Ask for examples or justifications:
    If the prompt is complex, you can ask the AI to explain its reasoning or provide examples to enrich the response.
  4. Ask for sources when seeking factual information:
    This allows you to validate the facts, ensure accuracy, and strengthen the credibility of the information used.

These rules will help you get responses that are useful, accurate, and tailored to your needs.

Practical Prompts for Everyday Use

Here are five simple yet powerful prompts to incorporate into your professional activities to save time and boost efficiency.

  1. Prompt to write quick and effective emails
    Example:“Write a professional email reply to a client asking for more information about our [service name] offering. Highlight the main benefits, invite them to a meeting, and sign the message with my name (first and last).”

This prompt helps you save time by creating structured, client-ready responses. By specifying the service name and your goals (providing information and suggesting a meeting), you get a polished email ready to send.

  1. Prompt to plan a meeting with a clear agenda
    Example: “Prepare an agenda for a follow-up meeting on the [project name] project. Include sections for discussion points, open questions, status updates, and next steps. Allocate 10 minutes per item.”

By providing a clear framework (project name, topics to cover, discussion time), this prompt helps organize productive meetings. The AI will generate a complete agenda to keep all participants focused on key objectives.

  1. Prompt to generate social media post ideas
    Example: “Suggest 5 LinkedIn post ideas to showcase our expertise in [field, e.g., IT, automation]. For each idea, provide a catchy title, a 2-sentence summary, and a practical tip to engage our audience.”

If you’re looking for content inspiration, this prompt offers relevant, structured suggestions. It highlights your expertise and encourages engagement with your audience.

  1. Prompt to summarize meeting notes concisely
    Example: “Summarize the main points of this meeting [insert notes here] in 5 lines. Focus on decisions made, assigned tasks, and next steps.”

After a meeting, a quick summary is essential to keep track of key decisions. This prompt produces a concise report, easy to share with your team for follow-up.

  1. Prompt to create a prioritized and organized task list
    Example: “Organize this task list by priority (high, medium, low). For each high-priority task, include a deadline and a short tip to help complete it: [insert task list].”

This prompt helps you manage tasks more effectively by identifying what needs to be tackled first. It promotes better organization and time management for greater productivity.

Artificial Intelligence Is a Powerful Tool—But Prompts Are the Key

AI can help streamline your day-to-day work. But to get accurate, useful results, it all starts with the quality of your instructions—or “prompts.” That’s why we’re sharing these simple prompts with you, along with best practices to help you write your own.

Combining Human Intelligence with AI: Your Input Makes All the Difference
Even with well-crafted prompts, remember that AI can sometimes make mistakes or provide incomplete answers. The suggestions it offers are a great starting point, but they don’t replace your expertise and judgment. By adding your personal touch, you ensure the content is relevant and aligned with your goals. This approach lets you combine AI efficiency with the precision and added value of your own know-how.

3, 2, 1… Ready, Prompt, Go!

Ready to optimize your day with these AI prompts? Try them now and see how artificial intelligence can transform your work processes!
Want to take it further? Our experts at Kezber are here to help you unlock AI’s full potential for your business. Feel free to contact us to explore how AI can make a real difference in your projects.

Automation isn’t just about integrating technological tools; it’s a transformation that saves valuable time, reduces errors, and delivers an unparalleled customer experience.

Are you ready to take the leap?

Whether you’re still considering automation or already convinced, this article will guide you in integrating automation into your processes and turning it into a driver of sustainable growth.

Why Adopt Automation Now?

1-Significant Time Savings

Repetitive tasks often take up a large portion of your teams’ time. By automating these processes, you free them to focus on more strategic and creative activities that contribute to your company’s growth.

2-Improved Internal Organization

Automation streamlines complex processes and reduces delays. Whether for order management, resource planning, or project tracking, well-structured processes facilitate collaboration and boost productivity.

3-Enhanced Customer Satisfaction

With automation solutions, you can respond faster to requests, personalize interactions, and ensure consistent service quality. This creates a positive customer experience and fosters long-term loyalty.

    5 Key Steps to a Successful Automation Project

    Identify Your Priorities

    Pinpoint the tasks that consume the most time and identify bottlenecks in your operations. Prioritize those with the greatest impact on overall performance.

    Set Clear Objectives

    What do you expect from automation? Cost reduction? Faster operations? Improved customer satisfaction? Having a clear vision of your goals will guide you in selecting the right solutions.

    Choose the Right Technologies

    Select tools that meet your specific needs and integrate seamlessly with your existing systems. Well-adapted technology ensures a smooth transition and effective results.

    Support Your Teams

    For a successful adoption, involve your employees from the start. Provide tailored training to help them become familiar with new processes and gain confidence in upcoming changes.

    Continuously Measure and Adjust

    Track the performance of automated processes using clear indicators. Regularly analyze results to fine-tune your strategy and maximize the benefits of automation.

      Moving Toward an Automated Future

      In 2025, automation is much more than just a productivity booster—it transforms the way you work, strengthens customer relationships, and accelerates growth. With a structured approach and the right solutions, you can achieve tangible, lasting results.

      Want to go further?

      Contact our experts. We’ll help you identify the best solutions for your needs and build an automation strategy that truly makes a difference.

      For nearly 30 years, Kezber has been supporting businesses in their digital transformation. We’ve witnessed—and adapted to—the major changes that have reshaped the IT landscape over the years. We’ve continuously evolved to offer our clients the latest technologies while ensuring the security of their infrastructure. Today, it’s undeniable: things are moving faster than ever, and mastering IT now is essential to preparing for the future. Many of you attended our conference on this topic at last May’s Salon Connexion. As requested, here’s a recap of that presentation.

      The Evolution of IT: From the Beginning to Today

      To understand today’s IT—and anticipate tomorrow’s—it’s crucial to look back at its origins. In the 1950s, computing was reserved for very specific purposes, such as military calculations, with bulky and costly systems. It wasn’t until the 1980s and 1990s that IT began to become more accessible for businesses, particularly with the emergence of enterprise resource planning (ERP) systems. These early systems made it possible to connect information and manage resources, though they remained basic and often disconnected.

      The arrival of the Internet in the 1990s marked a major turning point. Platforms like eBay and Amazon introduced e-commerce, revolutionizing how companies and consumers interacted. By the late 1990s and early 2000s, the development of cloud computing and analytics enabled the storage and processing of massive volumes of data, opening new possibilities in information management and business intelligence.

      Rapid Transformation and Today’s Challenges

      Today, we are experiencing an unprecedented acceleration in technological innovation. Artificial intelligence (AI) and automation are profoundly transforming businesses. For instance, AI’s ability to analyze data and generate valuable strategic insights allows companies to better understand their markets and optimize their operations. In addition, autonomous agents capable of executing complex tasks are becoming a reality—and are expected to become widespread in the coming years.

      However, this rapid transformation also brings significant challenges. The pace at which technology is evolving can be overwhelming—especially for small and medium-sized businesses (SMEs), which must constantly adapt to remain competitive. Integrating new technologies requires a comprehensive, strategic approach that involves the entire organization—not just the IT department.

      The Technological Maturity of Businesses

      Most Quebec businesses currently fall within an intermediate level of technological maturity. They use modern tools such as Office 365 and Teams, but don’t fully leverage their potential. For example, while Teams may be well implemented for communication, few companies are tapping into its advanced features like meeting transcription and analytics—tools that could greatly enhance collaboration and productivity.

      It’s critical not just to adopt technology, but to integrate it meaningfully into business processes. This requires regular evaluations of your company’s technological status, thoughtful reflection on existing practices, and strategic planning for the future.

      The Risks of Obsolescence and the Importance of Security

      One of the biggest risks for businesses is continuing to rely on outdated systems. Software developed in the 1990s may still function, but it is often deficient in terms of both security and efficiency. System interconnectivity is now essential to avoid data loss, security issues, and operational inefficiencies.

      In Quebec, Law 25 now requires businesses to ensure the protection of personal information they hold. This means organizations must not only defend their systems against cyberattacks, but also ensure their technologies comply with current security standards. Technological obsolescence is no longer just a threat to operational performance—it’s also a legal compliance risk.

      Toward a Technologically Mature Business

      To become a technologically mature organization, here are a few essential steps:

      1. Evaluate your current maturity : Analyze your technological maturity through a comprehensive assessment of your systems, processes, and practices.
      2. Integrate technologies strategically : Don’t just adopt new tools—integrate them into your operations in a cohesive and strategic manner.
      3. Train and build a tech-driven culture : Educate your teams on how to use new technologies and foster a culture of innovation and adaptability.
      4. Ensure security and compliance : Keep your systems up to date and aligned with current security standards, especially in response to Law 25.
      5. Plan and partner wisely : Work with technology partners like Kezber to access expert guidance and build a customized technology roadmap for your business.

      Kezber: Your Trusted Technology Partner

      At Kezber, we firmly believe that mastering today’s and tomorrow’s IT requires a deep understanding of technological evolution and a clear, coherent integration strategy. By regularly assessing your tech maturity and adopting best practices in both security and efficiency, your business can not only stay competitive but also unlock new opportunities for growth and innovation.

      Our mission is to support your transformation by providing the expertise and tools you need to navigate this ever-changing technological landscape. Together, let’s prepare your company for the future by unlocking the full potential of modern IT.

      To learn more about our services and how we can help, feel free to contact our team—and don’t miss Éric Murray’s summer podcast series, which will take your thinking even further. In the meantime, catch up on past episodes and follow us on Facebook and LinkedIn to stay up to date with the latest news.

      The terms “automation” and “artificial intelligence (AI)” are often used interchangeably. However, these two concepts, although related, are fundamentally different and play distinct roles in business process optimization. To benefit from all these tools, it’s important to understand them. As we want you to be able to take advantage of all the tools at your disposal, with this blog post we want to clarify these differences, offer concrete examples of each technology and explain how they can be used in complementary ways to maximize efficiency and innovation within your company. Are you ready?

      Let’s start with automation

      What is automation?

      We’ve been hearing about automation for several years now, and have defined it as the use of technology to perform tasks without human intervention. Long associated with manufacturing and assembly-line production, the digital transformation of recent decades has extended its application to many other fields.

      Digital transformation has revolutionized automation by enabling repetitive or complex tasks to be transferred to intelligent computer systems. These systems can process large quantities of data, run algorithms and make decisions without human intervention. Digital automation can thus boost productivity, quality and safety in many sectors. It also frees up time and resources for employees, who can concentrate on value-added activities that are more creative, strategic or relational.

      Examples of automation

      1. Production lines: In factories, industrial robots assemble cars or electronic devices efficiently and without human error.
      2. Management software: Customer Relationship Management (CRM) software automates the follow-up of prospects and customers, by sending follow-up e-mails or scheduling automatic reminders for sales teams.
      3. Automatic data entry: software robots perform repetitive administrative tasks such as data entry, report generation or invoice management, freeing up employees’ time to concentrate on higher value-added activities.

      The arrival of artificial intelligence

      Artificial intelligence is characterized by its ability to learn, adapt and make autonomous decisions. This is the big difference between the two: automation responds to a stimulus without analyzing it, whereas AI uses sophisticated algorithms to analyze data, recognize patterns, adjust responses and actions, and even make predictions.

      Examples of artificial intelligence

      1. Virtual assistants: Siri, Alexa and Google Assistant are able to understand and respond to voice commands, learn from user preferences and improve their performance over time.
      2. Predictive analytics: AI systems analyze historical data to predict future trends, for example in sales, enabling companies to plan more strategically.
      3. Image and voice recognition: Image and voice recognition technologies are based on deep learning algorithms that can identify complex patterns with great accuracy.

      The difference between automation and artificial intelligence

      The main difference between automation and artificial intelligence lies in the way they work and their purpose.

      Automation: Based on fixed rules, automation works on the basis of pre-programmed rules. Once the rules are well established, it’s a very useful and autonomous process for accomplishing well-defined and repetitive tasks.

      Artificial intelligence: Artificial intelligence (AI) refers to the ability of a computer system to perform tasks that normally require human intelligence, such as perception, comprehension, reasoning or creativity.

      Complementarity of automation and artificial intelligence

      When automation and artificial intelligence are combined, they offer unprecedented opportunities for improving business processes.

      Operational efficiency: Automation handles repetitive tasks, while AI can optimize processes by learning from data and offering continuous improvement.

      Quality improvement: AI can monitor automated processes, detect anomalies and adjust operations in real time to maintain a high level of quality.

      Innovation and competitiveness: Companies that integrate these technologies can innovate faster, respond to changing market needs and stay ahead of the competition.

      Cost reduction: Automation and AI help reduce expenses related to labor, human error, delays and risks.

      Employee retention: automation and AI for the benefit of employees

      Another major advantage of combining automation and artificial intelligence is that they can contribute to staff retention. By delegating repetitive, routine or tedious tasks to machines, employees can focus on more interesting, creative or strategic activities. This can increase their motivation, job satisfaction and commitment, while enabling them to develop new skills and take on new challenges. In this way, you can not only reduce your company’s turnover rate, but also attract and retain top talent. Automation and AI are not threats to employees, but allies that enable them to grow professionally and personally.

      Kezber, ready to support you in your automation and artificial intelligence projects

      In conclusion, understanding and differentiating between automation and artificial intelligence is crucial for any company seeking to optimize its operations and innovate. Automation excels at performing repetitive, well-defined tasks, while artificial intelligence brings an adaptability and learning capacity to handle complex, dynamic tasks. By combining these two technologies, you can transform your business processes, improve efficiency and remain competitive in a constantly evolving environment.

      At Kezber, with our expertise and 30 years of experience, we’re ready to support you in this transformation. Whether you’re looking to automate your processes or integrate artificial intelligence into your operations, our team is here to help you every step of the way.

      Don’t wait any longer to modernize your business. Contact our team today and find out how we can help you integrate automation and artificial intelligence for a more efficient and innovative future.

      Digital transformation is a complex process that involves adopting new technologies and new ways of working. To successfully navigate this change, implementing an effective change management strategy is essential.

      Why Is Change Management So Important in Digital Transformation?

      Change management encompasses the methods and actions designed to support individuals and organizations in transitioning from an initial state to a future state. In the context of digital transformation, change management is crucial for aligning objectives, processes, and corporate culture with the opportunities offered by new technologies.

      A successful digital transformation is not just about selecting the right technologies. It also requires ensuring that the teams affected by these changes are prepared and supported. Without proper change management, new solutions risk being misused or even rejected, leading to additional costs and a lack of return on investment.

      At Kezber, we have chosen to integrate change management as a complementary service to our digital transformation projects. We want the solutions we implement to be fully adopted by our clients so they can maximize their benefits. That’s why we support them at every stage of the change, helping them define their objectives, engage their teams, and measure their results. Our personalized and human-centered approach allows us to build trust with our clients and provide them with an optimal experience.

       “For me, change management means supporting employees affected by digital transformation in a human way, so they feel understood, valued, and supported. It’s also about making people excited to explore new technology because we take the time to address their questions, needs, and expectations. By doing this, we make change smoother, more enjoyable, and more effective. This helps avoid frustrations, resistance, and productivity losses.”- Stéphanie Dupuis, Project Manager and Change Management Specialist at Kezber

      The Benefits of Effective Change Management

      An effective change management strategy increases the likelihood that employees will embrace change, better understand it, and minimize associated risks.

      Encouraging Change Adoption : Anticipating and managing potential disruptions and concerns helps ensure better acceptance of new initiatives.

      Improved Understanding of Changes : Guiding employees through the transition process enhances their comprehension of new practices, processes, or technologies.

      Risk Reduction : Change management helps identify and mitigate risks, minimizing negative impacts on the business.

      Performance Optimization : Helping employees adapt to changes ensures business performance is maintained or even improved during transitions.

      The Importance of Support

      To illustrate the importance of change management, Stéphanie Dupuis emphasizes how crucial it is to prepare teams and support them throughout the transformation process:

      “Change management is a key element in achieving a successful digital transformation. Many projects fail not because of technology, but because of the human factor. Users are unprepared—they haven’t been informed, trained, or involved. This can create frustration and productivity losses. However, if we prepare users in advance, explain why the change is necessary, what benefits to expect, and how they will be supported and trained, the project becomes much smoother and easier to accept and adopt. This is what change management support is all about.”

      What Does Change Management Support Look Like?

      It consists of a set of activities designed to assess and guide employees through the change process. For example, this includes:

      Through these activities, we measure employee readiness, raise awareness, provide training, offer support, and ensure they are fully prepared for deployment. Change management support is a crucial success factor for digital transformation projects.

      At Kezber, our team of change management professionals assists you at every stage of the transition, ensuring smooth and effective adoption.

      Why Choose an Expert IT Change Management Partner?

      Choosing a change management partner specialized in IT means selecting a trusted ally who understands the challenges and opportunities of digital transformation. An expert partner provides the right methodologies and tools for your context and knows how to mobilize and support your teams.

      It also means achieving a faster and more sustainable return on investment by avoiding the pitfalls that could compromise the success of your digital projects.

      Choosing Kezber for Change Management

      With nearly 30 years of experience in the IT sector, our team has deep expertise in IT environments and the specific challenges of change management in digital transformation. Our personalized approach and tailored solutions allow us to understand your vision, culture, and specific needs. Our multidisciplinary team—comprising consultants, trainers, project managers, and technical specialists—works in synergy to deliver high-quality service and measurable results.

      Ensuring the Success of Your Transformation

      We believe digital transformation is not just about technology—it is a deeply human experience. That’s why we offer personalized and adapted support to help you successfully implement your transformation.

      Whether it’s defining your strategy, mobilizing your teams, training users, or supporting adoption, we are here to ensure your project’s success. Contact us today to discuss your needs and objectives.

      Business process automation has proven to be an effective solution for addressing the challenges faced by companies, such as data management, increased competition, cybersecurity, and labor shortages, while ensuring growth. Here, you will find key insights to help you identify areas in your business that could benefit from automation through six simple and repetitive tasks to automate. As you will see, getting started with automation is far less complex than it seems.

      1- Approval Processes and Hierarchical Approvals

      Time is money, and automating approval processes—whether hierarchical or not—saves valuable time. With tools like Microsoft Power Automate, requests can be routed to the right people based on predefined criteria, reducing approval times. Beyond accelerating processes, this automation lessens employees’ mental load, allowing them to focus on more complex and strategic tasks. It also ensures better traceability of requests and more efficient management of approvals, preventing delays and oversights.

      2- Document Storage

      By using an automatic email classification and document management system, documents are stored and categorized automatically without human intervention. This approach saves significant time by eliminating the tedious and repetitive task of manual filing, while also making document searches faster and more efficient.

      3- Automated Alerts and Detection Systems

      Automated alerts trigger actions in response to key events. For example, an automated alert could be sent to a management department following the signing of a sales contract. This automation enables department managers to track processes effectively and allocate resources accordingly. Alerts can also be set up to detect anomalies or production issues, helping to reduce risks, speed up response times, and facilitate communication across different departments. These triggers can also respond to various internal or external actions, such as new comments on social media.

      4- Resource Request Process

      Efficient resource management is crucial for a company’s profitability. Automation provides a powerful solution to streamline processes and prevent costly errors. Whether it concerns human, financial, material, or time resources, well-structured processes are essential for optimal use. By leveraging Microsoft Power Platform tools, advanced automations can be implemented to intelligently direct requests through the appropriate workflows. For businesses with field teams, a well-designed application simplifies activity coordination, ensuring that the right resources are available at the right time. Intelligent automation balances speed and accuracy, creating a more efficient and cost-effective operational environment.

      5- Document Creation and Partial Completion

      With advanced tools and intelligent systems, businesses can automate a significant portion of document creation and completion processes. This automation often begins with the automatic capture of data from various sources, such as online forms, emails, or databases. These data points are then used to pre-fill relevant fields in documents, significantly reducing the time and effort required to finalize forms or contracts. This automation ensures document accuracy from the outset, preventing manual input errors.

      6- Sentiment Analysis

      Integrating artificial intelligence into your automation processes can revolutionize how customer and partner interactions are managed. Microsoft cognitive services allow businesses to quickly assess the predominant sentiment behind each communication—whether from social media, feedback forms, or emails. For example, if a customer expresses dissatisfaction with a service, sentiment analysis can detect the negative tone and keywords. By combining this information with Outlook and Microsoft Forms, an escalation process can be automatically triggered to the appropriate manager, enabling quick intervention and proactive problem resolution. Sentiment analysis, when integrated into automation processes, helps anticipate potential issues and adjust responses accordingly, strengthening customer relationships.

      Explore Our Automation Packages and Optimize Your Operations Today

      Power Platform and Kezber: The Perfect Automation Duo

      As a long-time Microsoft partner, our experts have mastered the implementation of business solutions using the Power Platform. This Microsoft platform represents a significant advancement in process automation. By combining tools like Power Automate, Power Apps, and Power BI, it enables businesses to optimize their operations and improve efficiency seamlessly. Imagine consolidating all your resources—Excel files, Outlook calendars for each team member—and synchronizing them to streamline your operations. By leveraging automation and the capabilities of the Power Platform, you can transform the way you work and reach new levels of performance.

      Unlock Your Business’s Potential with Automation

      Automation allows businesses to overcome current challenges such as data management, increased competition, cybersecurity, and labor shortages. By identifying and automating simple and repetitive tasks, like those outlined in this article, you can simplify daily management and focus on what truly matters.

      Have questions? Contact our team of experts to discuss business process automation.

      Business intelligence (BI) has become an essential strategic asset for companies of all sizes. At Kezber, we understand its crucial importance and what it represents for your business.

      What is Business Intelligence (BI)?

      Business intelligence refers to the set of technologies, applications, and practices used for collecting, integrating, analyzing, and presenting business information. The goal is to support and enhance decision-making.
      In other words, BI transforms data into actionable insights. With proper data collection and analysis, you gain a clear and precise vision that helps you make the right decisions for your business.

      The Art of Storytelling with Your Data

      Business intelligence is not just about collecting and analyzing data. It also involves presenting data in a clear, compelling, and visual manner. This is known as BI storytelling—the art of telling a story with your data. Mastering your data allows you to communicate your analysis results effectively using charts, dashboards, animations, or even videos. This step helps you convey your message, generate interest, and engage your audience. With this technique, you can turn your data into a captivating story that reveals trends, challenges, and opportunities for your business.

      Business Intelligence (BI): Essential for Companies of All Sizes

      Whether you run a small or large business, business intelligence can help you leverage your data to make more informed decisions. For small businesses, BI provides a clear picture of operations and customer profiles, helping identify new growth opportunities. For large enterprises, BI helps manage massive volumes of data from various sources, enabling in-depth analysis for strategic decision-making. Ultimately, it is a valuable resource for any company looking to stay competitive in an ever-evolving business environment.

      Understanding Your Data: A Competitive Advantage

      Companies that can efficiently analyze their data can make informed decisions, identify new growth opportunities, and remain agile in a constantly changing landscape. The ability to extract meaningful insights from data can be the difference between success and failure. This is why business intelligence (BI) plays a critical role. By using advanced intelligence tools and technologies, you can transform raw data into actionable insights, keeping you competitive in the market. In short, BI provides increased visibility into business operations, market trends, and customer behavior, allowing companies to make strategic decisions and stay ahead of the competition.

      Key Steps to Successfully Implement Business Intelligence (BI):

      1. Clearly define objectives and identify relevant data to collect and analyze.
      2. Establish a robust IT infrastructure to efficiently store and manage data.
      3. Analyze collected data using advanced tools to extract actionable insights and communicate results through BI storytelling.
      4. Implement strategies based on these insights to improve business performance.

      Ready to Take the Next Step?

      To succeed in this journey, it is recommended to partner with an experienced business intelligence (BI) provider like Kezber. At Kezber, we understand the importance of BI and have the expertise to support you throughout the process. We offer a wide range of services, from consulting to implementation, as well as training and support. Additionally, we recently published an online book titled “Demystifying BI to Get Started Right,” which provides a comprehensive introduction to business intelligence and serves as an excellent starting point for those looking to embark on this journey.

      Explore Our Business Intelligence (BI) Packages

      Business intelligence is more than just a trend—it is a necessity for staying relevant in the digital era. As your partner, Kezber is committed to providing the expertise and tools needed to transform your data into strategic decisions. Contact our team today to learn more and discover how effectively understanding your data can drive your business to success.