Managed IT services for SMBs: your digital peace of mind
Take the technical workload and day-to-day management of your IT environment off your shoulders. Our team becomes your ally to ensure the stability, security and ongoing evolution of your technologies.
Do you need managed IT services?
Ask yourself these five questions:
- How critical are IT systems to the continuity of your operations?
- What would be the impact of a service outage on your teams and clients?
- Does your internal team have the time and expertise to ensure the company’s IT security?
- Are your IT costs predictable, or do unexpected expenses occur often?
- Is your IT infrastructure strong enough to support your growth?
Three managed IT plans adapted to your reality
Whether you have no IT resources, limited resources or an IT team that is already stretched thin, there is a plan for you.
Foundation
The right service, at the right time.
Who it’s for: small businesses that want healthy systems and privileged access to certified technicians.
- Remote support from certified technicians
- Antivirus monitoring and updates
- Interventions billed only when you need them
Essential
For simple, reliable IT operations management.
Who it’s for: businesses whose operations depend on IT and that need more than occasional troubleshooting.
- Infrastructure monitoring and alert management
- Technical support (help desk) included
- Regular strategic follow-up meetings
Security+
Fully optimized and secured IT operations.
Who it’s for: ideal for businesses with 20 or more workstations that want a turnkey solution.
- Health check and technology roadmap at start-up
- Full security suite, including an annual penetration test
- Fixed price per workstation and per server
Compare inclusions
| Inclusions | Foundation | Essential | Security+ |
|---|---|---|---|
| Antivirus monitoring and updates | ✓Included | ✓Included | ✓Included |
| Operating system and supported application updates | ✓Included | ✓Included | ✓Included |
| Workstation and server maintenance cycle management | ✓Included | ✓Included | ✓Included |
| Access to the Kezber portal for Microsoft license management | ✓Included | ✓Included | ✓Included |
| Infrastructure monitoring and alert management | —Not included | ✓Included | ✓Included |
| Technical support (help desk) | —Not included | ✓Included | ✓Included |
| Operating system upgrades for workstations and servers | —Not included | —Not included | ✓Included |
| Health check at service start-up | —Not included | —Not included | ✓Included |
| Full security suite: penetration testing, phishing campaigns, dark web monitoring, security configuration enhancements, multi-factor authentication | —Not included | —Not included | ✓Included |
A team that makes your life easier
A few examples of requests our team handles every day:
How Security+ gets started
- OnboardingComplete documentation of your environment, deployment of our tools and the start of change management.
- Health checkAn analysis report on your IT environment, with recommendations.
- Technology roadmapPlanning your technology around your business goals.
- Contract startFull management of your environment and technical support for your users.
- Kezber business reviewsRegular meetings to follow your priorities and evolve your IT environment.
Upgrades recommended in the health check are billed. Once they are done, subsequent update projects are included in your Security+ contract, so your IT budget stays simple and predictable.
Why choose Security+
Predictable costs
A fixed price per workstation and per server, and a single operating cost.
Ongoing support
A dedicated team, a self-service portal, a 24/7 emergency line and continuous remote monitoring of your systems.
Stronger security
Annual penetration test, phishing campaigns, dark web monitoring and multi-factor authentication. Our cybersecurity services →
Reliable backups
Acronis, Veeam and Azure Backup, combined with our private cloud, for fast recovery after an incident.
Change management
Workshops, role-based support and a proactive presence in the first weeks to ease adoption.
A long-term partner
Business reviews and a roadmap to evolve your IT as your business grows.
“The value of managed IT isn’t just keeping systems running. It’s giving businesses the confidence to move forward without worrying that their IT will hold them back.”
Trium and Kezber
Trium’s technical experts were overloaded with unsolicited requests and had no time left for modernization projects, even though they were a priority. Find out what the Kezber team put in place for them in this interview with Jean-François Demers, Director of Global Sales at Trium.
Frequently asked questions
How can Security+ improve the security of my data?
Security+ provides advanced protection against cyberthreats, continuous monitoring and proactive risk management: an annual penetration test, phishing campaigns, dark web monitoring, security configuration enhancements and multi-factor authentication. Our team supports you with security solutions tailored to your business.
How long does it take to set up the service?
It depends on the complexity of your IT environment. Our structured onboarding process makes the transition fast and keeps interruptions to a minimum.
What is included, and what is billed separately?
Each plan lists its inclusions (see the table above). Hardware and software purchases, support outside business hours and additional IT projects are billed separately. Your advisor will give you the full details.
What do you need from our team?
Security+ is a partnership. We ask you to name a contact person, confirm the number of devices and servers at the start of the contract, and transfer the management of your Microsoft licenses to us so we can harmonize the service.
Let’s talk about your IT environment
Fill out the form and an advisor will contact you to understand your situation and recommend the right plan. You can also reach us at 1-888-889-4668 or sales@kezber.com.