24/7 Support
Our support team of technicians, network administrators, and programmer analysts are here to assist you 24/7.
To help us respond quickly, please submit your request using one of the following methods:
A portal for submitting your service requests and tracking progress.
To get help with opening a ticket for technical support.
For emergencies, please call +1 888-889-4668.
If you prefer to reach out to us by email, write to us at support@kezber.com.
At the request of a technician, you can provide remote access to your computer for live support.
HELPING YOU MANAGE YOUR IT
Our experts relieve you of your time-consuming IT management duties. Kezber's new generation of Premium Secure managed IT services make it easier than ever before to improve system performance and reliability, access to 24/7 technical support, and secure your data!
ACCESS TO 24/7 IT SUPPORT
CYBERSECURITY & RECOVERY PLAN
MONITORING & DOCUMENTATION
MAINTENANCE AND OPTIMIZATION
TAKING CARE OF YOUR ASSETS
OUTSOURCE YOUR IT INFRASTRUCTURE MANAGEMENT
Our Premium Secure managed IT service offering covers all your needs. Our experts take care of:
- A help desk for your IT infrastructure, workstations, users, hardware, software, access, etc.
- Integration and technical documentation
- Remote monitoring, updating, and maintenance
- System performance optimization
- Your security policy and data management
- Your disaster response and recovery plan
- Implementing cybersecurity best practices
- And much more!
YOUR IT PARTNER
WINNING ADVICE FROM OUR DIGITAL TRANSFORMATION EXPERTS
Offering much more than basic IT solutions, our service contract includes:
- Phishing awareness and support program
- Communications technology roadmap (CTR)
- Quarterly business review (QBR)
- Access to a pool of experts with skills spanning the full IT spectrum
- IT performance reports and analyses
- A flexible, human-centric approach
- Services that are always on time!
Trium trusts Kezber to manage its IT services
A ONE-STOP-SHOP FOR YOUR MANY NEEDS
OUR DIGITAL KNOW-HOW KEEPS YOU ON TOP OF YOUR IT GAME
Like our diverse team, our service contract covers all corners of the IT landscape, ensuring we can resolve your issues as quickly as possible.
To provide you with the rapid and personalized assistance your business needs, we offer 4 lines of communication for submitting your technical requests.
Self-service support portal: Ideal for service requests and tracking progress.
Live chat: To chat with one of our technicians.
Emergency phone: For immediate assistance.
Email: For non-urgent requests.
BID ADIEU TO YOUR IT WOES
A MORE HUMAN APPROACH TO YOUR TECHNOLOGICAL TROUBLES
Free yourself from IT annoyances with managed services from Kezber! By calling on our experts, you can say goodbye to:
- Network slowdowns
- Obsolete and non-functional equipment
- Unsecure IT equipment
- Work stoppages
- Inefficient use of your hardware and software
- Hours lost by employees trying to resolve IT issues themselves
- Managing users, licenses, and complex permissions
- Purchasing gear not optimized for your needs
INCLUDED IN THE PREMIUM SECURE SERVICE CONTRACT
DEDICATED & PRIVILEGED 24/7 SUPPORT
REMOTE MONITORING AND PREVENTIVE MAINTENANCE
SYSTEM HEALTH REPORTING
DIVERSE AND CERTIFIED MICROSOFT EXPERTISE
NETWORK AND SERVER OPTIMIZATION
USER MANAGEMENT, ACCESS MANAGEMENT, AND LICENSES
SECURITY POLICY AND RECOVERY PLAN
PHISHING AWARENESS
HARDWARE PROCUREMENT AND CONFIGURATION
FIXED COST PER USER
QUARTERLY BUSINESS REVIEWS (QBR)
COMMUNICATION TECHNOLOGY ROADMAP (CTR)
WHAT OUR CLIENTS ARE SAYING…
★★★★★
"The emergency was taken seriously. They sent an expert on-site who solved the problem. A preventive solution was then offered so we won't have to find ourselves in the same situation again."
- Spa Eastman
★★★★★
“Excellent service provided
by the tech… prompt response time…took ownership of the situation… and let’s not
to forget how easy it was to contact the Kezber team directly. Bravo! Keep on
ITing”
- Magotteaux
★★★★★
"Just spent 3+ hours with a technician, many complicated things to be done. He was very courteous."
-
Bonaventure Ice Rinks
★★★★★
"Very helpful, professional, and kind, the technician knew exactly how to assist me. Excellent service."
- KASI Aviation Services Inc.
★★★★★
"The technician met all our expectations. He analyzed the situation and directed us to the right solutions."
- Ville de
Val-des-Sources
★★★★★
"Very satisfied. A big
thanks to Carlos Winters for solving our OneDrive-to-SharePoint synchronization
issues."
- Avizo
PREMIUM SECURE MANAGED IT SERVICES
OUR NEW SERVICE CONTRACT GIVES YOU MORE!
TOP-SHELF IT ASSISTANCE
100
EXPERTS KNOWLEDGEABLE IN MULTIPLE FIELDS
5
MICROSOFT GOLD CERTIFICATIONS
3
OFFICES FOR NEARBY SERVICES
1
PARTNER FOR ALL YOUR IT NEEDS
GAIN PEACE OF MIND WITH PREMIUM SECURE MANAGED IT SERVICES
Important: Kezber only supports businesses. Individuals or home users are not supported.
WANT TO CHAT WITH A REAL HUMAN BEING ABOUT ONE OF YOUR PROJECTS?
