24/7 Support
Our support team of technicians, network administrators, and programmer analysts are here to assist you 24/7.
To help us respond quickly, please submit your request using one of the following methods:
A portal for submitting your service requests and tracking progress.
To get help with opening a ticket for technical support.
For emergencies, please call +1 888-889-4668.
If you prefer to reach out to us by email, write to us at support@kezber.com.
At the request of a technician, you can provide remote access to your computer for live support.
Managed IT services
for streamlined operations
TRIUM
Setting the scene
Trium's technical experts were overloaded with unsolicited requests and had no time to devote to modernization projects, which were a top priority for the company. This challenge was putting undue stress on the team.
What's more, they often had to deal with attempted cyber-attacks and phishing attacks, on top of the daily internal demands. The task was becoming daunting, and the IT technician could no longer meet the needs of the entire company. That's why Trium called on Kezber's expertise. The team had a vision of how they wanted to use technology for their business—but they needed support to draw up a concrete plan to achieve it.
Customer objectives
FREE UP IT TECHNICIANS' TIME TO FOCUS ON MODERNIZATION PROJECTS
STRENGTHEN THE COMPANY'S IT SECURITY
ELIMINATE IT ISSUES, SUCH AS NETWORK DOWNTIMES, NEW
WORKSTATION CONFIGURATION, LICENSE RENEWALS, IT INFRASTRUCTURE MAINTENANCE,
ETC.
The project, as told by TRIUM
Solution
Before taking action, Kezber carried out a complete analysis of our IT equipment and tools to obtain an overall picture of the situation. This also enabled us to confirm short-, medium- and long-term objectives and prioritize actions that needed to be taken.
Following the analysis, Trium opted for Premium Secure, a managed IT service that includes support for their IT infrastructure. With this package, Trium team members have access to 24/7 support, regular network security checks, preventive maintenance, phishing management and much more. With Premium Secure, Kezber experts are now the extension of the Trium team, enabling everyone to benefit from the complementary expertise that Kezber possesses through its IT technicians, network and systems administrators, solution architects and cybersecurity analysts.
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Results
Trium now has a strategic plan that is all about proactivity—not reactivity. Strategies are in place to mitigate cyber-attacks. The in-house IT technician is no longer weighed down by an onslaught of projects thanks to the Kezber team's support in day-to-day tasks; he can concentrate on modernization projects that add great value to the company.
About Trium
Trium is a creator of customized space planning solutions. They support their customers in carrying out their projects, whatever their size, with the utmost attention to detail. The company specializes in the design, distribution and development of customized office spaces. To ensure top-of-the-line quality, Trium offers turnkey services, from design to delivery.
